Return, Refund & Replacement Policy

Effective date: September 27, 2026
We want your Favor order to arrive beautifully and as expected. If something is wrong with your order, please contact us so we can help make it right.

30-Day Return Window

You may request a return within 30 calendar days of the date your order was delivered.

To qualify for a change-of-mind return, the physical product must be:

  • Unused and unopened

  • In its original presentation box and packaging

  • In the same condition in which it was received

  • Accompanied by proof of purchase or the original order number

    Return requests submitted more than 30 days after delivery may not be accepted.

Opened or Used Products

Because Favor is a personal-use oil applied directly to the skin, opened or used products cannot be returned or resold for hygiene and safety reasons.

We cannot accept change-of-mind returns based on scent preference after the bottle has been opened or used. Please review the complete ingredient list before ordering and perform a small patch test before regular use.

If you experience an unexpected sensitivity, discontinue use and contact us at [email protected] . We will review the circumstances with you individually.

Products That Arrive Broken, Leaking or Damaged

If your Favor bottle or presentation box arrives broken, leaking or significantly damaged, please contact us as soon as possible and no later than 30 days after delivery.

Please include:

  • Your name and order number

  • A brief description of the problem

  • A clear photograph of the damaged product

  • A photograph of the shipping box or mailer

  • A photograph of the shipping label, when possible

Once the damage is confirmed, we will send a replacement of the same item at no additional cost. You will not be charged replacement shipping.

Please keep the damaged item and its packaging until we confirm whether anything needs to be returned. In most cases, we will not ask you to mail a broken or leaking bottle back to us.

If a replacement is unavailable, we will offer a refund to the original payment method.

Incorrect or Missing Items

If you receive the wrong product or something is missing from your order, contact us at [email protected] with your order number and a photograph of what you received.

Once verified, we will send the correct or missing item at no additional cost. If the item is unavailable, we will issue an appropriate refund.

How to Request a Return

Before mailing anything, email [email protected] with:

  • Your name

  • Your order number

  • The reason for the return

  • Whether the product has been opened or used

If the return qualifies, we will provide return instructions and the appropriate return address.

Please do not mail a product to the address printed on the shipping package without contacting us first. Returns sent without authorization may be delayed or may not be accepted.

Return Shipping

For an approved change-of-mind return, the customer is responsible for all return shipping costs. We recommend using a trackable shipping method because we cannot issue a refund for an item we do not receive.

Original shipping charges are nonrefundable for change-of-mind returns. Once the unopened product is received and approved, the refund will cover the amount paid for the returned product, including any applicable product tax.

If the return is necessary because the product arrived broken, leaking, defective, missing or incorrect, The Michiko Way will cover the cost of replacement and any required return shipping.

If an entire order is unusable because it arrived damaged or incorrect, and a replacement is unavailable, the original standard shipping charge will also be refunded.

We do not charge a restocking fee.

Refunds

Once an approved return is received and inspected, we will email you with the status of your refund.

Approved refunds will be initiated to the original payment method within seven business days. Your bank or card issuer may require additional time to post the refund to your account.

Refunds reflect the amount actually paid after any coupon, discount or promotion. Refunds cannot be issued to a different payment method or directly to a gift recipient.

Exchanges

At this time, we do not offer general product exchanges.

If your item arrived damaged, leaking, defective or incorrect, we will replace it with the same item whenever inventory is available.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at [email protected] .

We will make every reasonable effort to cancel an order that has not entered the packing or shipping process. Once an order has shipped, it cannot be canceled and must follow the return process described above.

Digital Devotional Access

The seven-day digital devotional is included as part of the Favor experience. Digital access cannot be returned, exchanged or refunded separately.

If a complete Favor order is approved for a refund, access to the accompanying digital devotional may be removed when the refund is processed.

Downloading, beginning or completing the devotional does not affect your right to receive help with a physical product that arrived damaged, defective, missing or incorrect.

Gift Orders

Gift orders follow the same 30-day return requirements.

Refunds are issued to the original purchaser and original payment method. A gift recipient may request assistance with a damaged or incorrect order, but we may need to confirm the purchase using the purchaser’s name, email address or order number.

Natural Product Variations

Favor is made with plant oils, essential oils and aromatic ingredients. Slight variations in color or aroma may occur between batches and are not considered defects.

Improper storage, misuse, accidental damage after delivery or failure to follow the product directions is not covered by this policy.

Lost Packages and Delivery Problems

Lost Packages and Delivery Problems

If tracking shows that your package has not arrived within the expected delivery window, contact us so we can review the shipment and assist with a carrier inquiry.

If tracking shows “delivered” but you cannot locate the package, please:

  • Confirm the shipping address on your order.

  • Check around the delivery location and with members of your household.

  • Check with neighbors, a front office or package room when applicable.

  • Contact the carrier for delivery details.

  • Contact us if the package still cannot be found.

We will review missing-package situations individually. Replacement or refund eligibility may depend on the carrier’s findings and whether the order was shipped to the address provided at checkout.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address.

If a package is returned to us because of an incorrect address, an incomplete address, refusal or failure to claim the package, we will contact the purchaser. Additional shipping charges may be required before the order can be sent again.

We cannot guarantee a refund or free replacement for an order delivered or lost because an incorrect address was entered at checkout.

Misuse of This Policy

The Michiko Way reserves the right to refuse a return, refund or replacement when there is evidence of fraud, abuse, repeated excessive claims or a request that falls outside this policy.

Nothing in this policy limits any rights that cannot legally be waived under applicable consumer-protection laws.

Contact Us

For return, refund or replacement assistance, contact:

The Michiko Way

Email: [email protected]

Website: https://themichikoway.com

Please include your order number whenever possible so we can assist you more quickly.

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